Reservation of accommodation or “tourism” location by individuals

Coordonnées du Prestataire :

• Campsite Le Gallo Romain****
• SARL Camping ROUX registered with the Romans Trade and Companies Register under number 824028542
• 1090 route du Col – 26300 BARBIERES
• 04 75 05 90 12
• [email protected]
• https://www.legalloromain.com

DEFINITIONS :

ORDER or RESERVATION or RENTAL: Purchase of Services.

SERVICES: seasonal rental of accommodation or bare pitch “tourism”.

ACCOMMODATION: Tent, caravan, mobile leisure residence and light leisure accommodation.

ARTICLE ONE – SCOPE OF APPLICATION

These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the Le Gallo Romain campsite, operated by SARL Camping ROUX, to non-professional customers (“Customers” or “Customer”), on its website https://www.legalloromain.com or by telephone, postal mail, or electronic mail (emails), or at any location where the Service Provider markets the Services.

The main characteristics of the Services are presented on the website https://www.legalloromain.com or in written form (paper or electronic) in the event of a reservation by a means other than a remote order.

The Customer is required to read them before placing an order. The selection and purchase of a Service is the sole responsibility of the Customer.

These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, and in particular those applicable to other channels for marketing the Services.

These General Terms and Conditions of Sale are accessible at any time on the website and shall prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is the one in effect on the website or communicated by the Service Provider on the date the Customer places the Order. Unless proven otherwise, the data recorded in the Service Provider’s computer system constitutes proof of all transactions concluded with the Customer. Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right, at any time, to access, rectify, and object to all of their personal data, if the processing is not essential to the execution of the order and the stay, as well as their consequences, by writing to:

Campsite Le Gallo Romain – 1090 route du Col / 26300 BARBIERES

The Customer declares that they have read and accepted these General Terms and Conditions of Sale, either by checking the box provided for this purpose before completing the online ordering process, as well as the general terms and conditions of use of the website https://www.legalloromain.com, or, in the case of an offline reservation, by any other appropriate means.

ARTICLE 2 – RESERVATIONS

The Customer selects the services they wish to order on the website or in any document sent by the Service Provider, according to the following procedures: · Selection of stay dates · Selection of the number of participants, specifying the ages of the children · Selection of accommodation type · Selection of additional options · Provision of customer and participant contact information · Review and acceptance of the general terms and conditions of sale · Payment of the deposit or the full amount of the stay · Validation or refusal by the Service Provider (resulting in non-payment) · Email confirmation with a stay voucher or invoice.

The order is confirmed when Camping Le Gallo Romain accepts the reservation. An email is sent to the customer specifying that their reservation has been accepted. The reservation is confirmed only after receipt of a 30% deposit (either by credit card, check, bank transfer, or ANCV).

It is the Customer’s responsibility to verify the accuracy of the Order and to immediately notify the Service Provider of any errors. The Order will only be considered final after the Service Provider sends the Customer confirmation of acceptance of the Order, by email or post, or by signing the contract in the case of a reservation made directly at the premises where the Service Provider sells the Services.

Any Order placed on the website https://www.legalloromain.com constitutes the formation of a contract concluded remotely between the Customer and the Service Provider.

All Orders are personal and may not, under any circumstances, be assigned or sublet, otherwise they will be void. Minors must be accompanied by their parents or legal guardians. The campsite reserves the right to refuse a guest if they have previously caused damage, violated safety rules, or disrupted the peaceful enjoyment of other guests.

ARTICLE 3 – PRICES

The Services offered by the Provider are provided at the prices in effect on the website https://www.legalloromain.com, or on any information medium provided by the Provider, at the time the Customer places the order. Prices are expressed in Euros, excluding and including VAT.

The prices take into account any discounts that may be granted by the Provider on the website https://www.legalloromain.com or on any information or communication medium.

These prices are fixed and not subject to revision during their validity period, as indicated on the website https://www.legalloromain.com, in the email, or in the written proposal sent to the Customer. After this validity period, the offer is void, and the Provider is no longer bound by the prices.

They do not include processing and administration fees, which are charged in addition, under the conditions indicated on the website https://www.legalloromain.com or in the information (mail, email, etc.) previously communicated to the Customer, and calculated prior to placing the Order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.

An invoice is issued by the Seller and provided to the Customer no later than the time the balance is paid.

3.1. TOURIST TAX

The tourist tax, collected on behalf of the Valence, Romans Agglo urban community, is not included in the prices. Its amount is determined per person per night, i.e., €0.55 for adults. It is payable when paying for the Service and appears separately on the invoice.

ARTICLE 4 – PAYMENT TERMS

4.1. DEPOSIT

Advance payments are deposits. They constitute an advance on the total price owed by the Client. A deposit corresponding to 30% of the total price for the Services ordered is required when the Client places the order. It must be paid upon receipt of the final rental agreement and attached to the copy to be returned. It will be deducted from the total amount of the order. This deposit will not be refunded by the Service Provider in the event of cancellation of the stay by the Client less than 20 days before the scheduled arrival date (except as provided for in Article 6.4 of these general terms and conditions). The balance of the stay must be paid in full 20 days before the arrival date (otherwise the rental will be canceled).

4.2. PAYMENTS

The payments effectued by the Consumer will not be considered as finalLes paiements effectués par le Client ne seront considérés comme définitifs only after actual collection of the sums due by the Service Provider.

In case of late paymentIn the event of late payment and payment of the amounts owed by the Client beyond the deadline set above, or after the payment date appearing on the invoice sent to the Client, late payment penalties calculated at the rate of 10% of the total amount including tax for the provision of the Services will be automatically and automatically accrued to the Service Provider, without any formality or prior formal notice.

Late payment will result in the immediate payment of all amounts owed by the Client, without prejudice to any other action that the Service Provider may be entitled to take against the Client in this regard.

4.3. FAILURE TO RESPECT WITH THE PAYMENT CONDITIONS

Furthermore, the Service Provider reserves the right, in the event of failure to respect the payment conditions set out above, to suspend or cancel the provision of the Services ordered by the Client and/or to suspend the performance of its obligations after formal notice has remained without effect.

ARTICLE 5 – PROVISION OF SERVICES

5.1. PROVISION AND USE OF SERVICES

-The pitch may be occupied from 2:00 PM on the day of arrival and must be vacated by 12:00 AM on the day of departure.

– The accommodation (mobile home rental) may be occupied from 3:00 PM on the day of arrival and must be vacated by 10:00 AM on the day of departure.

An early arrival supplement of €20 may be offered for rentals, subject to availability. Your earliest arrival date is 12:00 AM.

A late departure supplement of €25 for rentals and €5 for pitches may be offered. Your latest departure date is 2:00 PM.

The balance of the stay must be paid in full 20 days prior to the arrival date (otherwise the rental will be cancelled). The accommodations and pitches are intended for a specific number of occupants and may not be occupied by more people under any circumstances. The accommodations and pitches must be returned in the same clean condition as upon delivery. Otherwise, the tenant will be required to pay a flat-rate cleaning fee of €45. Any damage to the accommodation or its accessories will be immediately repaired at the tenant’s expense. The end-of-rental inventory must be exactly the same as the one at the beginning of the rental period.

5.2. SECURITY DEPOSIT

For accommodation rentals, a €200 security deposit will be required from the Guest: • Either by our partner SWIKLY before your stay, electronically, via a credit card imprint, without reducing the payment limit. • Or by the Campsite on the day of your arrival, via a credit card imprint. After your departure, we will carry out an inventory and condition report: • If everything is in order, SWIKLY or we will simply cancel the credit card imprint. • If we notice any material damage or if the accommodation is not left in a properly cleaned condition, we will deduct the amount corresponding to this damage. This security deposit does not constitute a limit on liability.

ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER

No discount will be granted in the event of late arrival, early departure or change in the number of people (whether for all or part of the planned stay). In the event of a no-show within 24 hours of the start of the stay and without notification of the customer’s arrival, the campsite will dispose of the pitch or rental accommodation.

6.1. MODIFICATION

In the event of a change in dates or the number of guests, the Service Provider will endeavor to accommodate date change requests as much as possible, subject to availability, without prejudice to any additional costs. In all cases, this is a best-efforts obligation, as the Service Provider cannot guarantee the availability of a pitch or accommodation, or of another date; a surcharge may be charged in these cases. Any request to reduce the length of stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by Article 6.3.

6.2. INTERRUPTION

An early departure will not give rise to any reimbursement from the Service Provider.

6.3. CANCELLATION

In the event of cancellation of the Reservation by the Customer after its acceptance by the Service Provider less than 20 days before the scheduled Rental date, for any reason other than force majeure, the deposit paid at the time of the Reservation, as defined in Article 4 – PAYMENT TERMS of these General Terms and Conditions of Sale, will automatically be retained by the Service Provider as compensation and will not give rise to any refund. In all cases of cancellation, the processing and management fees (Article 3) will remain the property of the Service Provider.

6.4. CANCELLATION IN CASE OF PANDEMIC

6.4.1. In the event of a total or partial closure of the establishment during the dates of the booked stay (which is considered a total or partial ban on public access, to the extent that the Client is directly affected by the application of this measure) decided by the public authorities, and which is not attributable to the Service Provider, the amounts paid in advance by the Client for the stay reservation will be refunded within 20 days. The Service Provider shall not, however, be liable for any additional compensation beyond this refund of the amounts already paid for the stay reservation.

6.4.2. By way of derogation from the provisions of Article 6.3 CANCELLATION, any cancellation of the stay duly justified by the fact that the Client would be affected by COVID 19 (infection) or another infection considered to be part of a pandemic, or would be identified as a contact case, and that this situation would call into question his participation in the stay on the planned dates will be made without termination compensation.

Any processing and administration fees as provided for in the general terms and conditions will remain the property of the Service Provider. In all cases, the Customer must provide proof of the event that makes them eligible for this cancellation right.

6.4.3. By way of exception to the provisions of Article 6.3 CANCELLATION, in the event that the Customer is forced to cancel their stay in full due to government measures preventing participants from traveling (general or local lockdown, travel ban, border closures), even though the campsite is able to fulfill its obligation and accommodate Customers, the Service Provider will refund any amounts paid in advance.

6.4.4 – If the Customer has taken out specific insurance covering the risks listed in Article 6.4.2 or Article 6.4.3, the insurance compensation received by the Customer will be deducted from the refund amount.

ARTICLE 7 – CUSTOMER OBLIGATIONS

7.1. CIVIL LIABILITY INSURANCE

The Client staying on a site or in accommodation must have civil liability insurance. Proof of insurance may be requested from the Client before the start of the service.

7.2. PETS

Pets are allowed, under the responsibility of their owners. They are accepted for a fee available from the Service Provider and payable on site.

7.3. INTERNAL RULES

Internal regulations are posted at the entrance to the establishment and at reception. Customers are required to read and comply with them. They are available upon request.

ARTICLE 8 – OBLIGATIONS OF THE SERVICE PROVIDER – GUARANTEE

The Service Provider guarantees the Client, in accordance with legal provisions and without additional payment, against any lack of conformity or hidden defect arising from a fault in the design or execution of the Services ordered. To assert their rights, the Client must inform the Service Provider in writing of the existence of defects or lack of conformity within a maximum of 12 hours from the provision of the Services. The Service Provider will refund or rectify, or have rectified (where possible), any Services deemed defective as soon as possible and no later than 3 days following the Service Provider’s discovery of the defect or defect. Reimbursement will be made by crediting the Client’s bank account or by check addressed to the Client. The Service Provider’s guarantee is limited to the reimbursement of the Services actually paid for by the Client. The Service Provider shall not be held liable or in default for any delay or non-performance resulting from the occurrence of a force majeure event generally recognized by French case law. The Services provided through the Provider’s website https://www.legalloromain.com comply with the regulations in force in France.

ARTICLE 9 – RIGHT OF WITHDRAWAL

Activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the Consumer Code.

ARTICLE 10 –PROTECTION OF PERSONAL DATA

The Service Provider, the drafter of this document, implements personal data processing activities based on the following legal basis: ● Either the legitimate interest pursued by the Service Provider when it pursues the following purposes: – prospecting – managing relationships with its clients and prospects, – organizing, registering for, and inviting clients to the Service Provider’s events, – processing, executing, prospecting, producing, managing, and monitoring client requests and files, – drafting documents on behalf of its clients. ● Or compliance with legal and regulatory obligations when it implements processing activities for the following purposes: – preventing money laundering and the financing of terrorism and combating corruption, – invoicing, – accounting.

The Service Provider only retains data for the duration necessary for the operations for which it was collected, and in compliance with applicable regulations. In this regard, customer data is retained for the duration of the contractual relationship plus three years for marketing and prospecting purposes, without prejudice to retention obligations or limitation periods. For the prevention of money laundering and terrorist financing, data is retained for five years after the end of the relationship with the Service Provider. For accounting purposes, it is retained for ten years from the end of the financial year. Prospect data is retained for three years if no participation or registration for the Service Provider’s events has taken place. The data processed is intended for authorized personnel of the Service Provider. Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, query, limit, transfer and erase data concerning them.

The individuals concerned by the processing operations also have the right to object at any time, for reasons relating to their particular situation, to the processing of their personal data based on the legitimate interest of the Service Provider, as well as the right to object to commercial prospecting.

They also have the right to define general and specific guidelines defining how they intend the above-mentioned rights to be exercised after their death.

By email to the following address: [email protected]

or by post to the following address: Campsite Le Gallo Romain – 1090 route du Col – 26300 BARBIERES

The individuals concerned have the right to file a complaint with the CNIL (French Data Protection Authority).

ARTICLE 11 – INTELLECTUAL PROPERTY

The content of the website https://www.legalloromain.com is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.

Any reproduction, distribution, or use, in whole or in part, of this content is strictly prohibited and may constitute an infringement of copyright.

Furthermore, the Service Provider remains the owner of all intellectual property rights to the photographs, presentations, studies, drawings, models, prototypes, etc., created (even at the Client’s request) for the purpose of providing the Services to the Client. The Client therefore undertakes not to reproduce or exploit said studies, drawings, models, prototypes, etc., without the express, prior written consent of the Service Provider, which may be conditional upon financial compensation.

The same applies to names, logos, or more broadly any graphic representation or text belonging to the Service Provider or used and distributed by it.

ARTICLE 12 – APPLICABLE LAW – LANGUAGE

These General Terms and Conditions of Sale and the transactions resulting therefrom are governed by and subject to French law. These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

ARTICLE 13 –DISPUTES

Any disputes arising from the purchase and sale transactions concluded under these general terms and conditions of sale, concerning their validity, interpretation, performance, termination, consequences, and follow-up, which cannot be resolved between the Service Provider and the Client, shall be submitted to the competent courts under the conditions of common law.

The Client is informed that, in any event, they may resort to a conventional mediation procedure or any other alternative dispute resolution method in the event of a dispute.

In particular, they may contact the following Consumer Mediator free of charge:

CM2C – 14 rue St Jean – 75017 PARIS – Tel: +33 6.09.20.48.86 – Email: [email protected] – Website: https://cm2c.net/

ARTICLE 14 – PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE

The Customer acknowledges having received, prior to placing his Order, in a legible and comprehensible manner, these General Conditions of Sale and all the information and details referred to in Articles L 111-1 to L111-7 of the Consumer Code, in addition to the information required pursuant to the decree of October 22, 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in outdoor hotels and in particular:

• the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
• the price of the Services and any related fees;
• information relating to the identity of the Service Provider, its postal, telephone, and electronic contact details, and its activities, if not apparent from the context;
• information relating to legal and contractual guarantees and their implementation terms; the functionalities of the digital content and, where applicable, its interoperability;
• the possibility of resorting to conventional mediation in the event of a dispute;
• information relating to termination terms and other important contractual conditions.

The fact for a natural person (or legal entity) to order on the website https://www.legalloromain.com implies full adherence and acceptance of these General Conditions of Sale, which is expressly recognized by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Service Provider.